Clinical trials — especially high-volume trials — are primarily designed to collect quantitative data. Collecting and reviewing qualitative data and experiential feedback from trial participants is rarely prioritized. Before being acquired by Velocity Clinical Research, Meridian Clinical Research built an in-house surveying system to elevate the participant’s voice.
The system, which is largely automated, collects ratings and feedback from clinical trial participants across 30+ research sites. A real-time dashboard shows responses and ratings by site, and alerts site staff and leadership team members of potential issues when negative feedback is received.